Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@babybamp.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@babybamp.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@babybamp.com.

Return & Refund Policy — BabyBamp

Nurturing Precious Skin, Naturally.

At BabyBamp, we are committed to providing safe, dermatologist-approved, and hygiene-maintained baby skincare products. Every unit is manufactured and packed with strict quality protocols to protect the delicate skin of newborns and infants.

Because of the sensitive nature of our category, this policy explains why we do not accept returns or issue refunds, except in specific rare situations defined below.

1. No Return & No Refund Policy

To maintain the highest hygiene standards and ensure product safety:

  • We do not accept returns for any BabyBamp products once delivered.

  • We do not offer refunds, replacements, or exchanges for personal reasons such as:

    • Change of mind

    • Baby not liking the product

    • Fragrance preference

    • Price concerns

    • Accidental orders after dispatch

    • Minor packaging dents caused during transit

Why?
Baby skincare products fall under hygiene & personal care, and once they leave our warehouse, we cannot restock, resell, or reuse them — even if unopened.
This ensures 100% purity and safety for every baby using our products.

2. Damaged, Defective, or Wrong Product Delivered

While we take extreme care in packaging and dispatch, issues may rarely occur due to shipping conditions.

We allow replacements only in the following cases:

  • You received a damaged product

  • You received a leaking product

  • You received the wrong item

  • The product packaging is severely tampered on arrival

If any of the above occurs, you must contact us within 48 hours of delivery, with:

  • Order ID

  • Clear photos/videos of the product

  • Photos of the packaging and shipping label

  • Description of the issue

Send the details to:
📧 care@babybamp.com

Once verified, we will send you a replacement at no additional cost.

Note: Replacement approval depends on quality verification by our team.

3. Order Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once an order has been shipped, it cannot be cancelled or modified.

  • Refunds for cancelled orders (before dispatch) will be processed to the original payment method within 5–7 working days.

4. Items Not Covered Under Any Return or Replacement

We cannot accept return or replacement requests for:

  • Used, opened, or partially used products

  • Products without original packaging

  • Products damaged due to mishandling after delivery

  • Orders reported after 48 hours of delivery

  • Sale, discount, or promotional items

  • Free gifts or samples

5. Why We Follow This Policy

Your baby’s skin health and safety come before everything else.
To maintain strict hygiene, zero contamination, and every-batch freshness, we ensure:

  • No returned product enters our warehouse

  • No product is ever re-sold

  • Every customer receives a product that is factory sealed and untouched

This policy is aligned with industry standards for newborn and baby personal care.

6. Contact Us Anytime

Our customer care team is always available to support you.

📧 care@babybamp.com
📍 Moren International Private Limited,
SY NO-74/P AND 75/P, 6522 Janapriya Metropolis,
Erragadda, Ameerpet, Hyderabad – 500018, Telangana

We value your trust in BabyBamp and are committed to offering only the safest and gentlest care for your baby.