Cancellation & Refund Policy

Last Updated: August 2026

At BabyBamp (operated by Moren International Private Limited), your family's happiness is our priority. Since baby skincare products are hygiene-sensitive and personal care items, we hold ourselves to the highest sanitary standards to keep all children safe. Please review our policy on cancellations, returns, and refunds below.

1. Happiness Guarantee & Return Window

We want you to feel completely confident in your purchase. We offer a **15-day return window** from the date of delivery for items that satisfy our safety criteria:

  • Unopened & Unused: To be eligible for a standard refund, products must be unopened, unused, in their original outer packaging, and with safety seals fully intact.
  • Personal Care Hygiene: For sanitary and safety reasons, any product that has been opened, unsealed, or used is not eligible for return or refund.

2. Damaged, Defective, or Incorrect Items

If your package arrives damaged during transit, features a defect, or contains the incorrect product, we will make it right immediately at no cost to you:

  • Please report the issue to our support team at care@babybamp.com within **7 days of delivery**.
  • Include your order number and clear photographs showing the damage or error.
  • We will arrange a free replacement shipment or issue a full refund to your original payment method.

3. Skin Sensitivities & Adverse Reactions

Baby skin is incredibly delicate and can react to brand new ingredients. If your baby experiences a skin reaction or sensitivity to a BabyBamp product:

  • Please discontinue use immediately.
  • Reach out to us at care@babybamp.com with details of the reaction. We handle these cases with care on an individual basis to find a solution (such as a product alternative or a refund) that keeps your baby comfortable.

4. Return Process

To initiate an eligible return, please follow these steps:

  1. Email our care specialists at care@babybamp.com to request a Return Authorization. Please state your order number and reason for return.
  2. Once approved, package your items securely and mail them to our registered headquarters:
    Moren International Private Limited, SY NO-74/P AND 75/P, 6522 Janapriya Metropolis, Erragadda, Ameerpet, Hyderabad – 500018, Telangana, India
  3. Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged/incorrect items). We recommend using a trackable shipping service.

5. Processing Refunds

Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection of your refund based on the item's condition:

  • If approved, your refund will be processed immediately.
  • A credit will automatically be applied to your original payment method or credit card within **5 to 7 business days** (processing times may vary depending on your bank).

6. Order Cancellations

We process shipments quickly to ensure fast deliveries to your doorstep:

  • If you need to cancel or modify your order, please email care@babybamp.com within **1 hour** of placing it.
  • Once an order has entered our processing line or shipped, it can no longer be cancelled. You may return it under our standard unopened return policy once it arrives.